FAQ

How long does my order take to arrive?

Our shipments take between 48 and 72 hours to arrive, but please note that delivery times may vary depending on the destination, the delivery method you choose, and the selected products.

What should I do if my order hasn't arrived?

If your order exceeds the estimated delivery time, please contact us and we will help resolve the issue.

Can I exchange a product if it doesn't fit me?

If you need a different size, color, or simply prefer another item, just request a return by selecting 'Exchange' and send back the item you don't want to keep.

What should I do if I received a defective or incorrect product?

We apologize for the inconvenience. Please contact us within the first 48 hours to arrange for a replacement at no additional cost.

Do the products come with a warranty?

Yes, we offer a warranty in case of manufacturing defects. It does not cover damages due to normal or improper use.

How can I contact customer service?

You can email us at info@fittestfreakest.com, reach out via social media, or call us at +34 93 855 32 20 / +44 203 966 78 41. Our customer service hours are Monday to Thursday from 9:00 AM to 5:00 PM, and Friday until 3:00 PM.